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# Frequently asked questions and Troubleshooting

#### I moved a map element (Tools, Results, etc.) off the screen. How can I get it back?

If you accidentally move an element outside the visible window, you may move it back by using the browser's scrollbars to scroll the window until the element is visible, then drag it back to the main area of the window.

#### In Results from an identify or query, when I check a feature to highlight it on the map, the feature does not get highlighted.

The administrator of the site may have disabled this ability. If the map uses ArcIMS software and returning geometry is disabled, then the website won't highlight features.

#### Error messages

##### Session has timed out from extended inactivity. A new session must be started to use this application by closing this browser and reopening.

The web application will time out if you do not interact with it for some time (10 minutes by default, but the time period can be set by the administrator). To continue, either close and reopen the browser at this application, or completely refresh the browser window. Pressing the Ctrl key while also pressing the F5 key will refresh most browsers. Or, click in the address bar and click Go or press Enter. This will reload the site. Any changes you had made and any unsaved edits, if applicable, will be lost.

##### An unhandled exception has occurred: There was an error in the callback.

The web application may have timed out. Try holding the Control key (Ctrl) down and clicking the browser's Refresh button to restart the web application. If the error continues, please report the problem to the website administrator.

##### Application Error - Page_Error - serverObject

In this case, the normal web page does not appear, just this error message. A number of problems may be causing this error. The server may have too many users. In this case, wait a few minutes and try the website again. Or the server may be down. If the problem persists, contact the website administrator.

##### Application Error - Page_Error - Error HRESULT E_FAIL has been returned from a call to a COM component.

In this case, the normal web page does not appear, just this error message. The cause may be that one or more of the GIS services that the website uses is not running. Ask the website administrator to check that the services used by the website are running and accessible to the website.

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